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Job description
The Product Support Organization is a dynamic team of product, industry, and workflow experts responsible for delivering support services to customers. We provide technical guidance, analytics, thought leadership, and hands-on problem resolution to help customers maximize the business value and adoption of their technology investments.
As a Technical Support Specialist, you will resolve customer issues reported to Autodesk via phone, web, online forums, and other channels, and document these for our Knowledge Base. As a Technical Account Manager, you will be a trusted advisor to a portfolio of Named Accounts, building relationships with key customers to help them reach their desired outcomes.
We look for individuals with problem-solving skills, relationship-building skills, and self-driven individuals who are proficient in software skills such as Revit, BIM 360, and Inventor, and languages such as German, French, Italian, and Spanish.
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