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Job description
We are hiring a Technical Support Specialist to join our Product Support Team. This team is responsible for resolving customer issues through an empathetic approach. The ideal candidate is passionate about customer experience and familiar with AutoCAD Electrical and Enterprise workflows.
Respond to AutoCAD Electrical and AutoCAD support requests from customers, prioritize critical technical issues, and document support interactions in a company-wide case management system.
The ideal candidate is people-minded, prompt, takes initiative, organized, strategic, and intellectually curious. They should be able to actively listen to others and communicate technical information clearly and concisely.
Company
Tech, Software & IT Services • Media & Communications
EXT is a technology firm that operates at the intersection of social networking and search engine capabilities, delivering a suite of tools that enable businesses to collaborate, share knowledge, and accelerate growth through online platforms. Leveraging its core expertise in social-driven technology, EXT empowers clients with integrated solutions for digital collaboration and data‑rich search experiences. As the holding company for NewsWire, Cancer.IM, and Overtize, EXT offers specialized services ranging from real‑time content distribution and niche community engagement to advanced digital marketing and brand amplification. These platforms provide businesses with the ability to harness network effects, streamline information flow, and gain actionable insights, positioning EXT as a strategic partner for organizations seeking to maximize their online presence and operational efficiency.
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