Lead Valet Attendant

Role Overview

As a Lead Valet Attendant, you will be responsible for orchestrating the service experience for hotel guests, working alongside coworkers to ensure that the site's service standards are met or exceeded. You will have additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site.

What You Will Do

You will maintain a pleasant, friendly, and professional demeanor with all guests, client staff members, and coworkers. You will acknowledge and greet guests within 30 seconds of arrival, create favorable first and last impressions, and deliver 'Aggressive Hospitality' to guests.

Why It Might Be a Fit

You will be a team player, leading by example and effective communication skills. You will be responsible for promoting a teamwork philosophy, leading the work group in delivering high levels of guest service, and appointing fellow associates to certain routine roles.

Requirements

• High school diploma or general education degree (GED)
• Must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park
• Six (6) months related experience and/or training; OR equivalent combination of education and experience
• Must have and maintain a valid driver's license and clean driving record
• Must be able to drive manual transmission
• Must be able to speak, read, and write Standard English language
• Must be able to read and comprehend simple instructions, short correspondence, and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associates
• Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
• Must be able to add and subtract three-digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money
• Must be able to understand 24-hour and military time systems
• Must be able to clearly understand rates applicable to time passed

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan