Systems Engineer

Role Overview

The Systems Engineer is responsible for maintaining and managing the company's internal IT infrastructure, supporting internal users, and staffing the company's internal help desk. This role requires a deep technical skill set, strong communication abilities, and the capacity to handle a variety of systems and platforms while managing multiple support requests.

What You Will Do

Primary Responsibilities: Answer and respond to technical support calls and requests from internal employees, provide prompt, professional first-level technical support, troubleshoot hardware, software, network connectivity, and application-related issues, maintain detailed records of all help desk requests, and prioritize support requests based on business impact and user needs.

Why It Might Be a Fit

Key Skills and Attributes: Strong understanding of IT systems, excellent troubleshooting and diagnostic skills, outstanding verbal and written communication skills, strong customer service orientation, proactive and flexible approach to problem-solving, ability to multitask and prioritize effectively.

Requirements

• Strong understanding of IT systems, including servers, networks, cloud platforms, VPN/remote access technologies, and security best practices
• Excellent troubleshooting and diagnostic skills
• Outstanding verbal and written communication skills
• Strong customer service orientation
• Proactive and flexible approach to problem-solving
• Ability to multitask and prioritize effectively

Benefits

• Compensation: $50,000-$60,000, commensurate with experience