Agent Operations Lead

Extenteam is a staffing and proptech company that helps short term rental operators. The company is looking for an Agent Operations Lead to manage a team across different time zones and locations. The role will involve overseeing daily agent performance, managing adherence and scheduling, and building a performance driven environment grounded in data, structure, and automation.

Requirements

• Five or more years of experience in service operations or hospitality
• Generalist profile with experience supporting international or fast growing companies
• Proven track record optimizing back office tasks and operational processes
• Highly tech savvy with hands on experience using workforce management and automation tools
• Strong ownership mindset, urgency, and follow through
• Experience managing multicultural and remote teams
• Familiarity with AI driven routing, tagging, and performance analytics tools