Join EY and help to build a better working world. This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through developing and implementing Customer & UX strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales.
Requirements
- Collaborate with clients to understand the market and customer needs, and business objectives.
- Define the product vision and strategy, aligning it with business goals and customer needs.
- Utilise human-centred design methodologies to ideate, co-design and conceptualise innovative product solutions.
- Create user journey maps to identify customer pain points and opportunities.
- Design prototypes to validate solutions.
- Facilitate workshops to engage and inspire stakeholders in the value of a design-led process.
- Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions.
- Collect, prioritise and translate comprehensive product requirements into features and user stories.
- Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies.
- Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co-designing solutions to drive successful outcomes.
- Work closely with cross-functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery.
- Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders.
- Build strong relationships and advocate for user-centred design principles, ensuring that the product meets user needs and provides a positive experience.
Benefits
- Pension
- Maternity & Paternity leave
- Discounted health insurance
- Bike to work Scheme
- Web Doctor - Free unlimited online GP consultations for you and your family
- Recognition Awards
- The purchase of additional annual leave
- Cash incentives for referrals
- Hybrid Working
- Work Mobile
- Free Gym membership
- TECH MBA paid by EY
- Travel Pass
- Wellness rooms Available in some offices
