UKI Business Consulting - Customer Transformation, UX Product Manager - IXD, SC

Join EY and help to build a better working world. This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through developing and implementing Customer & UX strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales.

Requirements

• Collaborate with clients to understand the market and customer needs, and business objectives.
• Define the product vision and strategy, aligning it with business goals and customer needs.
• Utilise human-centred design methodologies to ideate, co-design and conceptualise innovative product solutions.
• Create user journey maps to identify customer pain points and opportunities.
• Design prototypes to validate solutions.
• Facilitate workshops to engage and inspire stakeholders in the value of a design-led process.
• Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions.
• Collect, prioritise and translate comprehensive product requirements into features and user stories.
• Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies.
• Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co-designing solutions to drive successful outcomes.
• Work closely with cross-functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery.
• Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders.
• Build strong relationships and advocate for user-centred design principles, ensuring that the product meets user needs and provides a positive experience.

Benefits

• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor - Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Hybrid Working
• Work Mobile
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices