Client Solutions Associate

Role Overview

Client Solutions Associates are the essential connection between FactSet's clients and software business, ensuring unrivalled client service and a client retention rate over 90%. They deliver excellent customer service, build relationships, and have a keen eye for detail. They work closely with investment management and investment banking clients to integrate FactSet's software into their investment process.

What You Will Do

Deliver customer service, provide consulting and support to financial professionals, create analytical models using Excel, support using analytical tools, conduct training, and develop a deep knowledge base across FactSet's business, products, and clients.

Why It Might Be a Fit

We welcome ambitious, team players with a genuine interest in Finance, strong numeric, analytical & problem solving skills, and a desire to continually learn and develop in an ever-changing environment.

Requirements

• Bachelor's degree or equivalent
• Native Japanese language level
• Business English language level
• Strong numeric, analytical & problem solving skills
• Exceptional communication skills
• Experience in a client/customer facing role
• Strong knowledge of PC applications, particularly Microsoft Excel
• Commercial attitude
• Proof of work eligibility in Japan

Benefits

• Training program in Asia Pacific
• Training in the Tokyo office, online learning, and secondary training programs