Account Resolution Specialist

Protect revenue and strengthen customer relationships by communicating with customers, uncovering concerns, and using negotiation skills to keep them engaged and satisfied.

Requirements

• Contact customers who have submitted termination requests to understand concerns and actively work to retain their business.
• Utilize advanced phone-based objection handling and negotiation techniques to address customer concerns and prevent cancellations.
• Track and report on revenue saved from and overall retention performance.
• Proactively monitor customer accounts to identify churn risks and initiate outreach before termination occurs.
• Support retention efforts through both reactive save calls and proactive engagement strategies.
• Review customer contracts and account details to ensure compliance with pricing, terms, and usage.
• Partner with sales, customer success, and operations teams to resolve customer issues impacting retention.
• Maintain accurate documentation of customer interactions, save attempts, and outcomes.

Benefits

• Retirement Plan
• 401k Matching
• Paid Time Off