Team Lead Operations Support

Role Overview

FedPoint is seeking a driven and experienced Team Lead to oversee the daily operations of our Operations Support team. This role is ideal for a hands-on leader who thrives in a fast-paced, production-oriented environment and is passionate about developing people, improving processes, and delivering operational excellence.

What You Will Do

As Team Lead, you will serve as the primary liaison between internal departments, external partners, and vendors—ensuring all operational and control activities meet client standards and organizational expectations. You will lead, coach, and develop a team of associates to achieve performance goals, manage schedules, assignments, and staffing needs, and oversee daily operations to ensure adherence to service level agreements (SLAs) and performance metrics.

Why It Might Be a Fit

FedPoint offers a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career. Benefits include a generous 401k plan, bonus opportunity, paid time off, competitive benefits, 6 weeks fully-paid parental leave, tuition reimbursement program, corporate giving and matching gifts program, volunteer program, and comprehensive wellness program.

Requirements

• High school diploma or equivalent required; college coursework or equivalent experience preferred
• 2+ years of people management experience with a strong track record in team development and performance management
• Experience in operations, production, or document processing environments preferred
• Vendor management experience is a plus

Benefits

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately
• Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance
• Lots of paid time off: 3 weeks' vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals
• Corporate giving and matching gifts program
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities
• A wide variety of personal, professional, and career development programs
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community