Customer Service Supervisor

Fellers, LLC is seeking an experienced Customer Service Supervisor to lead the customer service team and ensure the overall success and satisfaction of customers. The role involves building and nurturing customer relationships, driving customer adoption and retention, and maximizing customer lifetime value.

Requirements

• 5+ years in customer service
• 2+ years of call center supervisor experience
• Proven team building experience
• Strong customer relationship management and communication skills
• Proven ability to collaborate and influence cross-functional teams
• Results-oriented with a focus on customer satisfaction and business growth
• Strong organizational and project management skills
• Proficient with Microsoft Office Suite

Benefits

• Full time employment
• Paid time off
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid holidays
• Paid vacation time