Senior Business Analyst - Conversational Agent

Senior Business Analyst - Conversational Agent job opportunity at Fidelity International, responsible for shaping and delivering an intelligent and innovative digital engagement layer, providing a single, AI-powered front-door for employees to complete day-to-day tasks and engage with organisational information, processes, and resources.

Requirements

• Proven experience as a Business Analyst or Product Owner for complex digital platforms, AI solutions, and/or employee-facing products
• Strong understanding of digital experience platforms, conversational and AI-driven interfaces, and modern workplace and intranet ecosystems
• Demonstrated ability to use data to drive decisions, prioritisation, and change
• Hands-on Agile practitioner with experience working in Scrum teams operating at pace
• Confident communicator, able to align senior stakeholders while working deeply with delivery teams
• Comfortable operating in ambiguity, with a bias toward action, learning, and continuous improvement

Benefits

• Comprehensive benefits package
• Wellbeing and development support
• Flexible working arrangements