Senior Resolutions Specialist

Fig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. As a Senior Resolutions Specialist, you will play a critical role in overseeing and optimizing our recovery operations.

Requirements

• 2+ years of collections, debt recovery, or resolutions experience in a fast-paced environment
• Experience handling escalated or complex customer accounts
• Experience working with collections systems, payment negotiations, and operational workflows

Benefits

• Competitive compensation: Expected base salary range between $60,000 and $70,000 plus the opportunity to earn an annual incentive bonus tied to performance
• Retirement savings program: Employer matching to support your long-term financial goals
• Comprehensive benefits: Medical, dental, and vision group insurance, as well as health and wellness spending accounts
• Time off: Generous vacation and wellness time to support rest and recharge
• Parental support: Parental leave top-up to support your growing family
• Growth and Development: Continuing education stipend to support your professional development