We are looking for a Service Desk Manager who can lead and mentor a team, ensure great customer outcomes, and make calm decisions under pressure.

Requirements

Experience leading a customer facing IT support team in a Managed Services environment
Strong instinct for understanding what clients actually need
Familiarity with infrastructure technologies such as Windows Server, Microsoft 365, Azure, virtualisation platforms such as VMware or Hyper V, networking fundamentals
Strong experience with ITIL style service management and ticketing systems
Excellent written and verbal communication skills
Calm decision making under pressure
The confidence to guide and shape a team of support professionals and support technicians

Benefits

Competitive salary package
Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
Flexible working arrangements
10 paid training days per year
Pay for certifications
Pay rises when you achieve them (conditions apply)
Weekly internal training sessions
Learning library
Opportunities for personal and professional development through our FastTrack mentoring program
Tesla company car option as part of your employment package (conditions apply)
Regular social events and a genuinely great team culture

We are looking for a Service Desk Manager who can lead and mentor a team, ensure great customer outcomes, and make calm decisions under pressure.

Experience leading a customer facing IT support team in a Managed Services environment
Strong instinct for understanding what clients actually need
Familiarity with infrastructure technologies such as Windows Server, Microsoft 365, Azure, virtualisation platforms such as VMware or Hyper V, networking fundamentals
Strong experience with ITIL style service management and ticketing systems
Excellent written and verbal communication skills
Calm decision making under pressure
The confidence to guide and shape a team of support professionals and support technicians

Competitive salary package
Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
Flexible working arrangements
10 paid training days per year
Pay for certifications
Pay rises when you achieve them (conditions apply)
Weekly internal training sessions
Learning library
Opportunities for personal and professional development through our FastTrack mentoring program
Tesla company car option as part of your employment package (conditions apply)
Regular social events and a genuinely great team culture