Head, Process Improvement & Change Management

This position is for a Head of Process Improvement & Change Management, focused on driving strategy, communication, and resolving issues related to projects, change management, process improvement, and knowledge management. The role requires strong stakeholder management, project development, and operational efficiency.

Requirements

• Drive and provide thought leadership on projects, change management, process improvement and knowledge management strategy
• Develop a holistic communication plan
• Manage relationships with key stakeholders (Internal & External)
• Lead development of clear business case/impact assessment
• Identify opportunities for process improvement
• Review and ensure up to date documentation of processes
• Provide regular updates of project status
• Monitor and track project milestones
• Maintain security of information entrusted to staff
• Comply with Information Security Handbook