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Job description
We are looking for an analytical, tech-savvy, detail-oriented, and customer-focused Customer Support Analyst to join our support team. In this role, you will handle escalated customer inquiries and analyze support data to improve customer service processes.
Serve as the point of contact for escalated customer support issues, track KPIs, analyze customer support data, and develop documentation for support procedures.
This role requires 3-5 years of experience in customer support, excellent English communication skills, and familiarity with customer support software. You will work in a fast-paced environment and have the opportunity to collaborate with experienced professionals.
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Finance • Tech, Software & IT Services
First Circle is a rapidly growing FinTech company revolutionizing financial services for small and medium-sized enterprises (SMEs) in the Philippines. Founded in 2016, the company provides a comprehensive, full-stack neobank platform offering solutions including multi-currency accounts, payments, FX services, corporate credit cards, and payroll management – empowering businesses to thrive through improved access to financial tools. As a trusted partner of the Philippine government and a pioneer in the FinTech space – holding the first license of its kind from the Securities and Exchange Commission – First Circle is dedicated to transforming access to credit and providing critical financial data to institutions like the Credit Information Corporation. This commitment positions First Circle as a dynamic and impactful organization for professionals seeking to contribute to financial inclusion and innovation.