Director, Client Success

As the Client Success Director, you will lead Client Success for Community and Credit Union core banking clients, combining executive-level client engagement with hands-on leadership of a CSM team. You will be accountable for setting strategy, driving operational and commercial performance, and ensuring consistent, high-quality client outcomes.

Requirements

• Proven leadership experience managing and developing individual contributors in client-facing or customer success environments, with a strong focus on coaching and mentoring
• Significant experience within banking or core banking ecosystems, gained in fintech or in-house banking roles
• Strong executive presence with the ability to lead senior internal and external stakeholder conversations and influence outcomes
• Solid operational and commercial acumen, with experience driving client satisfaction, retention, and growth in regulated environments

Benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A variety of career development tools, resources and opportunities
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A work environment built on collaboration, flexibility and respect