Chargebacks Analyst

Fiserv is seeking a Chargebacks Analyst to provide chargeback case management for our issuing/acquiring Italian and International clients, investigating and deciding on chargeback outcomes in line with payment scheme regulations.

Requirements

• Strong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks
• Proficiency in Excel and data analysis skills to review transaction activity and produce reports
• Clear and professional written and verbal communication skills for internal and external stakeholders
• Proven ability to handle confidential financial and personal data with integrity
• Fluency in both English and Italian