Fivetran is seeking a Business Process Analyst to support documentation and analysis of core GTM, operational, and systems workflows across the business. The role involves creating accurate, scalable, and well-structured process documentation that supports systems transformation, operational efficiency, and AI readiness initiatives.
Requirements
- 3-5 years of experience in business analysis, operations, consulting, business systems, or related roles in SaaS or high-growth technology environments
- Exceptional organizational skills and attention to detail with demonstrated ability to produce accurate and high-quality documentation quickly
- Strong process mapping and workflow visualization skills using tools such as Lucidchart, Miro, or Visio
- Ability to structure ambiguous information into clear, scalable, and easy-to-understand process artifacts
- Strong written and verbal communication skills with the ability to ask thoughtful questions and synthesize stakeholder feedback effectively
- Comfortable managing multiple concurrent requests and priorities across cross-functional stakeholders
- Experience facilitating working sessions, capturing decisions, and maintaining organized follow-through
- Familiarity with operational workflows across GTM, Finance, Customer Success, or business systems environments
- Basic reporting and analytical skills with comfort working with operational or CRM data
- Ability to work independently while collaborating effectively across technical and non-technical teams
- Ability to use AI tools such as ChatGPT, Claude, and workflow copilots to support documentation, research, synthesis, and process analysis work
Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents
