Senior Customer Success Manager

We're a startup transforming the freight booking process with voice agents. We're looking for a Senior Customer Success Manager to manage the full customer lifecycle, build the CS foundation, and drive ongoing customer education.

Requirements

• Professional experience in b2b customer success, account management, sales engineering or implementation
• A 'builder' mindset: excitement to work on 0-1 projects like building playbooks and defining processes
• Technical aptitude: comfort working hands on with complex requirements gathering and configurations

Benefits

• Competitive medical, dental, and vision benefits
• Fully covered lunches and dinners
• Top tier cash and equity compensation
• The opportunity to learn quickly, grow fast, and be rewarded for your contributions