Technical Support Engineer
FortinetSunnyvale, California, United States
Posted December 10, 2025
90000 - 110000 USD year
Full Time
About the Company
Fortinet is a cybersecurity pioneer with over two decades of excellence, shaping the future of cybersecurity and redefining the intersection of networking and security.
Job Description
Join Fortinet as a Technical Support Engineer to contribute to the success of our rapidly growing business. Provide direct technical support to Fortinet customers and act as the Technical Support Engineer for Switching and Wireless Team.
Requirements
- Experience in a technical support role in a networking/security company or equivalent education
- Strong understanding of WiFi 802.11 networks, 4G LTE experience
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Experience with security products firewalls, IPSec, IDS/IPS, WIDS
- Strong troubleshooting and problem solving skills
- Extensive working knowledge of Windows, MACOs, UNIX or Linux
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- Strong English skills both written and verbal
Benefits
- Medical, dental, vision, life and disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
