Sr Associate, Consumer Affairs

Fortitude Reinsurance Company Ltd. is seeking a Sr Associate, Consumer Affairs to lead a team of analysts handling formal complaint review/response to customers and regulators on behalf of Institutional Clients for Fortitude Life and Annuity Solutions (FLAS).

Requirements

• Lead and develop a team of consumer affairs representatives
• Provide coaching and direction on complaint case resolution and responses
• Review and edit letter drafts
• Develop and/or revise departmental procedures
• Oversee departmental reporting
• Manage departmental projects and initiatives
• Lead Continuous Improvement ideation discussions and definition of improvement opportunities

Benefits

• Annual bonus based on company and individual performance
• Generous benefits package