Customer Success Analyst

As a Customer Success Analyst, you will play a critical role in building strong, long-lasting relationships with a portfolio of Intelex customers. Your mission is to drive adoption, retention, and customer loyalty by proactively partnering with customers and helping them realize value from our platform.

Requirements

• 2+ years of experience in a SaaS or technology environment
• Strong written and verbal communication skills in English
• Proven ability to build and maintain strong customer relationships
• Analytical mindset with strong problem-solving and decision-making skills
• Experience working with CRM and/or customer support platforms
• Ability to manage multiple priorities with strong organization and attention to detail
• Demonstrated success supporting customer retention and satisfaction

Benefits

• Opportunity to work with a global, market-leading SaaS company
• A collaborative and inclusive culture that values growth and learning
• Exposure to enterprise customers across multiple industries
• Ongoing professional development and product enablement
• Competitive compensation and benefits package
• Flexibility to work in a hybrid or remote environment (role dependent)