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Job description
As a customer contact, responsible for FCE 0km claim handling, problem analysis, and construct reports. You will be responsible to obtain precise information for quality improvement in cooperation with manufacturing process and R&D team.
Recognize actual situations and how to use our products through customer evaluation or market information to sustain and improve customer satisfaction. Fault analysis of suspected units with using FTA and/or other quality tools to define the root cause and implement countermeasure.
You will be part of a global team, supporting local site interims of analysis and communicating with customer. The team will also work with other teams in dealing with it.
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Manufacturing • Transportation & Logistics
FORVIA is a leading global automotive supplier formed through the merger of Faurecia and HELLA, dedicated to shaping the future of mobility. With over 150,000 employees across 40+ countries, including a substantial engineering workforce of 15,000+, the company offers a comprehensive portfolio of technologies and integrated solutions to automotive manufacturers (OEMs). FORVIA operates through six business groups and 24 product lines, specializing in areas like interior systems, thermal management, and lighting. The company distinguishes itself through a strong focus on innovation, holding over 12,900 patents, and aims to be the preferred partner for OEMs navigating the evolving automotive landscape – particularly in areas such as electrification and autonomous driving.