Implementation Director

Role Overview

As Implementation Director, you will build and lead the team responsible for delivering our AI-powered solutions to health system customers. This is a player-coach role - you'll manage and develop a growing team of Implementation Managers while continuing to roll up your sleeves on strategic accounts and complex initiatives.

What You Will Do

You'll own both the function and the outcomes: building repeatable delivery frameworks, establishing team norms and tooling, coaching your team, and ensuring that every customer implementation reflects the quality and care that defines us.

Why It Might Be a Fit

This role is for a leader who has been in the trenches, knows what great implementation looks like, and is energized by the challenge of building it at scale in a fast-moving startup environment.

Requirements

• 6+ years of experience in customer-facing implementation, customer success, or delivery leadership roles in enterprise healthcare SaaS or technology
• 2+ years of experience at an early-stage, venture-backed healthcare technology company (Seed through Series B)
• 2+ years of people management experience, with a track record of hiring and developing implementation or customer-facing teams
• Proven success implementing enterprise healthcare software, SaaS, or AI solutions at U.S. health systems
• Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them
• Strong health system domain expertise
• Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7)
• Exceptional communicator and relationship builder - able to engage credibly from front-line clinical staff to C-suite executives
• Strong strategic and analytical thinking paired with a hands-on, execution-oriented approach
• Demonstrated ability to build scalable processes and frameworks, not just manage individual projects