Guest Experience Manager

Four Seasons is seeking a Guest Experience Manager to lead the vision, strategy, and execution of how guests experience the hotel. The role involves building relationships with VIP guests, leading the Guest Experience team, and elevating service through innovative initiatives. The ideal candidate has a degree in Hospitality or a related field, proven leadership experience in luxury hospitality, and exceptional interpersonal and influencing skills.

Requirements

• Degree or Diploma in Hospitality, Business, or related field
• Proven leadership experience in luxury hospitality or front office
• Strong commercial awareness with the ability to link guest experience to performance outcomes
• Exceptional interpersonal and influencing skills across all levels
• Strategic mindset with the ability to translate insights into action
• High level of emotional intelligence, professionalism, and attention to detail

Benefits

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant