Freedom Technology Solutions Group is seeking a highly skilled Hardware Technician to support one of our important partners, delivering secure, resilient, and mission-critical capabilities across a complex environment. This project assists in the delivery of regional IT services to the end user offering support of end user devices including desktop, workplace peripherals, and voice and video devices.
Requirements
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
- Implement, troubleshoot, and maintain IT systems in alignment with operational and mission requirements
- Configure and maintain operating systems and network components, implementing enhancements to improve reliability and performance
- Support escalation processes and provide timely status updates to stakeholders and leadership
- Support hardware dispatch and remain engaged through full lifecycle resolution of system issues
Benefits
- Flexible work environment
- Team mentality – work with friendly, like-minded professionals
- Work with innovative, cutting edge technologies
- Competitive compensation and benefits
- Work-life balance you can count on
- Opportunities to grow and advance your career
- Referral bonuses
- Company sponsored events (game nights, holiday party, summer party, happy hours)
- Annual logo wear allowance
