ACCOUNT COORDINATOR

The Account Coordinator position is responsible for assisting and coordinating within the account management team and internal teams to ensure accuracy and quality of services for clients are met.

Requirements

• Assist the account management team in identifying issues and managing the resolution.
• Effectively communicate with internal teams, acting as a liaison to foster and promote cohesiveness.
• Develop, nurture, and sustain professional relationships with internal partners and teams by communicating well.
• Demonstrate mature abilities to prioritize duties to their specific need so that trust is earned as a result of our services and processes.
• Assess client requirements and ensure these are met.
• Provide recommendations to account management and internal departments regarding process changes, plan changes, automation, billing, etc.
• Partner with Implementation, Marketing, Business Innovation, Account Management, Billing, and Claims in presentations, processes, submissions, projects, reconciliations, and quality assurance.
• Execute effective and timely resolutions demonstrating an ability to manage all facets of the problem/situation while advocating for the Client's interests.
• Keep internal teams informed of pertinent changes, billing or enrollment issues, quality audit information, and findings, etc.
• Achieve quality client services by contributing information and data analysis to strategic plans and reviews;
• Demonstrate expert knowledge by clearly articulating audit results and findings, system validation and testing and review, and procedures in verbal and written communication.
• Respond to internal escalated issues and communicate resolution well.

Benefits

• Generous Paid Time Off
• 401k Matching