Simplilearn is seeking a Learner Experience Manager to handle high-priority customer issues, resolve escalated concerns, and implement strategies to retain customers. The role focuses on improving customer satisfaction, reducing churn, and ensuring smooth issue resolution across teams.
Requirements
- Post secondary education in tech or education field
- Passion for the tech and education industries
- Experience in education, teaching, instructional coaching, academic operations or learning and development
- Experience working in a growth environment and being comfortable with a dynamic role and set of responsibilities
- Great attention to detail and project management skills
- Ability to operate and execute independently while collaborating virtually with internal teams and leadership
- Track record of delivering outstanding customer and stakeholder satisfaction
- Magnetic personality combined with a positive attitude and professionalism
- Experience managing others (a plus)
- Technical knowledge in AI industry
- Experience using learning management systems
- E-learning experience (internal or as a customer)
- Educational Industry background
- Tools/Tech Experience: Salesforce, Google Sheets, Tableau, or similar tools.
Benefits
- On-Target Earnings (OTE): $55,000 annually, plus benefits
