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Job description
We are looking for a Customer Service Representative to support our customer service area. The role involves being the central point of contact for customer communication, solving customer inquiries independently, and working actively with the company to optimize processes.
You will process order processes, accompany customers with open questions, and communicate with customers mainly in writing, occasionally by phone. You will also handle light accounting tasks and communicate with customers on marketplaces like Amazon and Otto.
We expect a completed commercial training, experience in sales or customer service is desirable. You should be solution-oriented, active, and have a friendly, sympathetic, and communicative appearance. You will work in a dynamic and motivated team with a modern startup atmosphere.
Company
Retail • Design
Furnicato is a modern furniture retailer that combines contemporary design with sustainable manufacturing. It offers a curated selection of living‑room, bedroom, and office furnishings that can be customized to suit diverse styles and budgets. The company leverages advanced supply‑chain technology to provide fast, reliable delivery while upholding rigorous quality standards. Its dedication to eco‑friendly materials and transparent sourcing distinguishes it in an industry increasingly focused on responsible consumption.