L1 Support Hero

We're looking for an enthusiastic French-speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support. Deliver fast, friendly, and effective technical support that leaves our customers feeling cared for and confident in our service.

Requirements

• Fluency in French and English
• 1+ years of experience in IT support, help desk, or customer service role within a technical environment
• Basic understanding of Windows, macOS, Office 365, Active Directory, and networking fundamentals
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities with a professional, positive attitude
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset

Benefits

• Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives
• Comprehensive benefits package including health and dental coverage, and paid training/certifications
• Opportunities for career growth, with mentorship from senior technicians and clear advancement paths
• Fun, inclusive workplace culture focused on teamwork and continuous improvement
• The opportunity to work with modern technology in a growing, innovative MSP environment