Network Operations Center (NOC) Technician

Role Overview

The NOC Team is the heart of our Support Operations division and an entry-level technical role. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly.

What You Will Do

Act as a point of contact for all types of service requests, communicate directly with customers, and assist in coordination of the support teams.

Why It Might Be a Fit

Self-motivated with the ability to work in a fast-moving, team-based environment, and ability to organize and prioritize work and adapt to changes quickly.

Requirements

• Act as a point of contact for all types of service requests
• Communicate directly with customers as needed
• Assist in coordination of the support teams to maximum utilization and improve communication
• Monitor alert systems and take appropriate action
• Assist in management of the emergency process for support requests requiring escalation
• Work with support technicians and management to provide excellent service
• Continuously develop technical skills by resolving a portion of incoming support cases
• Provide feedback on opportunities to improve process and workflow efficiency
• Basic computer, operating system and application knowledge
• Basic understanding of networking technologies and components such as switches, routers and firewalls
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Ability to organize and prioritize work and adapt to changes quickly
• Self-motivated with the ability to work in a fast moving, team based environment

Benefits

• Flexible Paid Time Off
• 401k
• Medical/Dental/Vision Insurance
• Life and AD&D Insurance
• Disability Insurance