Help Desk Technician

Role Overview

Join GDIT's fastest growing and long-standing program, US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X), as a Help Desk Technician. This role is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk.

What You Will Do

Provide polite, professional, and responsive customer service, resolve customer incidents, and provide end-user software troubleshooting and support remotely.

Why It Might Be a Fit

This position requires a creative and driven professional with a passion for solving real-world issues on a cross-functional, fast-paced team. You will work independently and have the opportunity to develop and monitor policies and standards for allocation related to the use of computing resources.

Requirements

• 5 years of related experience
• BA/BS degree or additional years of experience
• Secret Clearance
• DoW 8570 requirements and IAT level II access
• Security Plus CE certification and computing environment training certificate
• Good team working skills
• Good and professional customer relationship skills

Benefits

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan
• Full flex work weeks
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance