Help Desk Technician

Role Overview

We are GDIT, a global technology and professional services company. We are seeking a Help Desk Technician to join our team to support the Department of Energy at our Albuquerque, NM location. As a Technical Help Desk Professional, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions.

What You Will Do

A typical day will include collaborating with the Department of Energy to solve simple to complex IT issues, assisting and supporting end-users with technical issues and questions related to software systems and applications, and creating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active Directory.

Why It Might Be a Fit

To succeed in this role, you will need 3-6 years of helpdesk experience, CompTIA Security+ (DoD 8570 Compliance), and an Active Top Secret\/Doe Q security clearance. You will be working on-site at the customer site, with shift work required.

Requirements

• 3-6 years of helpdesk experience
• CompTIA Security+ (DoD 8570 Compliance)
• Active Top Secret\u002FDoe Q security clearance

Benefits

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan
• Full flex work weeks
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance