Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI & Innovation Architect is a senior presales AI specialist who operates across three core motions: driving strategic AI opportunities, scaling the field, and shaping product and go-to-market direction.
Requirements
- Design end-to-end AI systems for customer experience use cases
- Architect reliable, production-ready AI solutions
- Optimize retrieval-augmented generation and knowledge architectures
- Establish AI evaluation frameworks and quality measurement strategies
- Engineer contextual AI experiences
- Design for scalability, latency, and cost efficiency
- Leverage expert-level knowledge of Genesys AI capabilities
- Support pre-sales activities such as technical discovery and solution design
- Design and deploy AI prototypes
- Partner with account teams and Professional Services
- Build integrations to third-party systems
- Develop reusable technical assets
- Provide technical feedback and strategic insights to Product Management and Engineering