AI & Innovation Architect

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI & Innovation Architect is a senior presales AI specialist who operates across three core motions: driving strategic AI opportunities, scaling the field, and shaping product and go-to-market direction.

Requirements

• Design end-to-end AI systems for customer experience use cases
• Architect reliable, production-ready AI solutions
• Optimize retrieval-augmented generation and knowledge architectures
• Establish AI evaluation frameworks and quality measurement strategies
• Engineer contextual AI experiences
• Design for scalability, latency, and cost efficiency
• Leverage expert-level knowledge of Genesys AI capabilities
• Support pre-sales activities such as technical discovery and solution design
• Design and deploy AI prototypes
• Partner with account teams and Professional Services
• Build integrations to third-party systems
• Develop reusable technical assets
• Provide technical feedback and strategic insights to Product Management and Engineering