Senior Customer Success Manager

Genesys empowers organizations to improve customer experience and business outcomes. The company offers a platform that connects people, systems, data, and AI across the enterprise. This role will play a key part in enabling customers to transform their customer experience through AI-powered experience orchestration.

Requirements

• 8+ years of experience in a technology-related field
• Bachelor's Degree in a tech or business-related field
• Familiarity with CX and industry technology
• Japanese and Business level English language proficiency
• Ability to build relationships and lead cross-functional teams
• Technical aptitude to learn telecom, AI, and software technologies

Benefits

• Flexible work arrangements
• Competitive salary and benefits package
• Opportunity to make a large impact on the company
• Independence to take ownership of work
• Collaborative and empathetic work environment