Managed Services Analyst II

The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks and demonstrates excellent verbal and written communication, analytical, problem-solving, project management and coordination skills.

Requirements

• Strong English language and comprehension skills
• Ability to self-learn based on reviewing passed resolutions and feedback from team
• Ability to identify learning opportunities and self-educate where resources and opportunities are
• Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required
• Ability to recognize problems, gather information, and escalate to leadership when
• Must be able to follow documented process and detail
• Strong accountability and integrity due to sensitive nature of information
• Strong customer support
• Grow and adapt to changing guidelines or
• Prioritize, multitask, and carry out projects correctly in a timely
• Proactively work with limited direction and/or
• Demonstrate the ability to exercise independent judgment and
• Internet savvy and computer literacy with proficiency in all Microsoft Office applications
• Preferably exposed to Salesforce environment for case handling.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance