Customer Service Advisor - Billing

Role Overview

We're looking for a customer-focused Billing Analyst to provide dependable, high-quality billing support across telecoms and IT services. Acting as a trusted extension of our clients' billing teams, you'll play a key role in ensuring invoices are accurate, queries are handled with care, and customers feel supported every step of the way.

What You Will Do

Building strong working relationships with nominated customers and taking ownership of their billing experience, ensuring invoices are accurate, clear and delivered on time, and supporting customers with billing queries, fraud checks and billing cycles.

Why It Might Be a Fit

A strong attention to detail, balanced with a customer-first mindset, confident, clear communication skills, and a genuine desire to help customers.

Requirements

• Experience in a similar role is helpful, but not essential
• Strong attention to detail
• Customer-first mindset
• Confident, clear communication skills
• Ability to manage priorities and stay calm under pressure
• Comfort using Microsoft Office and learning new systems

Benefits

• Investment in your future career with a variety of learning and development opportunities
• No dress code
• 25 days annual leave, plus bank holidays
• Birthday off
• Pension plan
• Complimentary refreshments in all our offices