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Job description
Attached to the technical service, the HelpDesk Technician will accompany trading clients in the use of Evolubat ERP, providing troubleshooting, assistance, and consulting services. The role involves ensuring daily technical support for users, installing and configuring work environments, managing basic technical and security aspects, and supervising backups.
The HelpDesk Technician will respond to calls and tickets, qualify and resolve level 1 incidents, install and configure work environments, manage user access and configurations, accompany mobile usage and field tools, and supervise backups.
The ideal candidate will have a computer science training, good mastery of Windows environments and basic networks, service sense, pedagogy, and ability to vulgarize, rigor and autonomy in problem-solving, and good interpersonal skills.
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Tech, Software & IT Services
Gimel Lavergne is a French software publisher that specializes in ERP solutions for the building-materials trade. They develop and maintain Evolubat, a comprehensive, intuitive management platform that supports procurement, inventory, sales, and logistics for companies dealing in tiles, masonry, steel, timber, sanitary fixtures, and more. With a history dating back to 1978, Gimel Lavergne has built a reputation for deep industry expertise and a client-centric approach, delivering tailored IT projects across France and Belgium. Their commitment to continuous evolution and user-friendly design sets them apart in a competitive market, making them an attractive partner for professionals seeking to shape the future of construction supply chain technology.