Global Relay is a career-building company that offers a unique opportunity to work on groundbreaking innovation and make a genuine impact. As the Application Support Lead, you'll be at the forefront of ensuring seamless operation and support for our suite of products and services.
Requirements
- Develops intimate knowledge of all GR Products and Services
- Develops advanced understanding of interdependencies between Products and Services
- Develops broad knowledge across monitoring, alerting and service management concepts
- Good understanding of software systems concepts such as networking, firewalls, protocols, databases and cloud technology
- Previous experience in a SAAS or enterprise grade organization
- Has demonstrable experience in building and managing people along with further developing teams of technical specialists
- Able to remove roadblocks affecting team efficiency
- Understands and able to communicate at all levels, impact to business and customers from Service Incidents
- Capable of leading technical recovery to mitigate and restore service, minimizing impact to customers for major incidents
- Ensures team identify technical root cause of incidents and tracks progress of actions to reduce risk of reoccurrence of incident
- Identifies opportunities to improve efficiency and effectiveness of team
- Ensures new products, services, features are fully supportable and meet Application Support operability requirements
- Continually improves the Application Support Operability framework
- Capable of building business cases for new tooling, tool selection and delivery of new tooling
Benefits
- Competitive compensation
- Benefits
- Career-building opportunities
- Groundbreaking innovation
- Diversity, inclusion, and equity
- Reasonable adjustments and accommodations
- Personal time and tailored support
