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Job description
The Senior IT Support Engineer is a strong technical contributor focused on providing IT support to the organization. This role is subject matter expert who is focused on delivering secure and reliable infrastructure services.
Provide support for all IT deployed IT devices, IT support for retail locations, management of end user accounts, support for collaboration and communication tools, and support for network, servers, and storage.
Requires at least 2 years' experience in IT support, excellent communication and customer service skills, and knowledge of ticketing systems.
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Nonprofit • Education • Retail
Goodwill Industries of Northwest North Carolina is a nonprofit organization dedicated to empowering individuals through workforce development and retail thrift operations. By operating thrift stores that sell donated clothing and household goods, it generates essential revenue to fund comprehensive training, placement, and career counseling programs that serve over 45,000 residents annually. The organization partners with community colleges, vocational rehabilitation agencies, and other social service providers to deliver tailored skills training and employment support, ensuring clients acquire the competencies needed for today’s job market. Its distinctive model blends community generosity with a strong commitment to economic inclusion, making it a leading catalyst for workforce empowerment in the region.