Implementation Consultant

Role Overview

This Implementation Consultant role lives within the customer engagement arm of the Granicus’ GovQA product family and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform the public records experience. As an Implementation Consultant, you’ll be an expert on the GovQA Platform and a key partner in the successful implementation of Legislative Management projects for new client projects and existing customers upgrading or adding to their system.

What You Will Do

Manage multiple Granicus projects on schedule and with high quality from kick-off to launch, Maintain project plans including status, issues and opportunities for assigned implementations, Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients, Ensure implementations meet client specific missions and solve core challenges around digital communications, Facilitate online client trainings, Manage system-wide projects in partnership with Product Development, Ability to deploy all GovQA products for small to medium sized clients

Why It Might Be a Fit

3 – 5 years of experience working in software/tech, specifically with Implementations, You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions, You can work both independently and as a member of cross-functional teams, some remote, You have a basic understanding of technology and the ability to learn new technologies quickly, You have a passion for customers, You have a relentless commitment to doing the most valuable work first, You have a track record of functioning well in a fast-paced, dynamic environment with competing demands, You have excellent communications skills – listening, verbal, and written, You help drive your team’s success, You value the importance of user experience, You will ensure timely and thorough communication of strategy, deliverable status, and results

Requirements

• 3 – 5 years of experience working in software/tech, specifically with Implementations
• Ability to work with multiple cross-functional teams
• Basic understanding of technology and ability to learn new technologies quickly
• Excellent communications skills – listening, verbal, and written
• Passion for customers
• Relentless commitment to doing the most valuable work first
• Track record of functioning well in a fast-paced, dynamic environment with competing demands

Benefits

• Flexible Time Off
• Company-Wide Wellbeing Days
• Work From Home Reimbursement
• Multiple Health Plan Options
• Employer HSA Contributions
• Fitness Reimbursement Program
• On-Demand Mental Health Support
• Paid Parental Leave
• Traditional & Roth 401(k)
• Life & AD&D Insurance
• Online Learning Platforms
• Competitive Salary & Bonuses