Customer Service Representative

Role Overview

We are looking for a Customer Service Representative to join our Account Support team. The role involves managing incoming interactions to assist our customer base, including collections, customer relations, and payment processing. The ideal candidate will be responsible for providing excellent customer service, resolving issues, and meeting daily core responsibilities.

What You Will Do

As a Customer Service Representative, you will be responsible for inbound customer service interactions, providing professional oral and written correspondence, and consulting with customers to identify solutions. You will also need to understand various types of agreements and the end of term process for each.

Why It Might Be a Fit

To be successful in this role, you will need to be detail-oriented, able to multi-task, and have strong written and verbal communication skills. You will also need to be customer-oriented and have experience in customer service, preferably with Microsoft Office Suite and Salesforce experience.

Requirements

• High School graduate or equivalent
• Customer Service experience preferred
• Microsoft Office Suite
• Salesforce experience is desired

Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Health, Wellbeing, and Family Planning Benefits
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave
• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities
• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment