Service Desk Manager

Manage a team of Service Desk Analysts and IT support personnel, overseeing IT support operations, ensuring high-quality service delivery, and continuous improvement in IT service management.

Requirements

• 4+ years of experience in IT service management, with at least 2 years in a leadership role
• Strong knowledge of ITIL frameworks; ITIL certification (Foundation or higher) is preferred
• Experience with IT Service Management platforms
• Strong leadership, team management and customer service skills
• Excellent problem-solving abilities and a proactive approach to IT service improvement
• Experience managing vendors, contracts, and SLAs