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Job description
We're looking for someone to own our customer relationships, from implementations to ongoing support, and be the voice of Grotto to our customers. You'll be employee #3 at a vertical AI company that just raised $10M to solve a $500B problem in rental housing.
You'll own the customer relationship from signed contract to long-term success, implementing and onboarding new customers, running training sessions, providing ongoing support, and acting as the bridge between customers and our Product and Sales teams.
You'll be defining how customer deployments are done at Grotto and setting the standard for how we scale. You'll have high agency, be customer-obsessed, and have a high level of organization and communication skills.
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Tech, Software & IT Services • Real Estate
Grotto AI is a technology company revolutionizing the residential leasing experience by augmenting human connection with artificial intelligence. We provide AI-powered tools designed to empower leasing professionals, enabling them to build rapport and deliver more personalized, effective customer interactions. Rather than replacing agents, Grotto AI focuses on enhancing their ability to understand customer needs and create meaningful connections, ultimately driving occupancy and improving resident satisfaction. We address the shortcomings of impersonal, generic AI chatbots by focusing on solutions that amplify the human element in a traditionally relationship-driven process. Grotto AI’s data-driven platform delivers bottom-line impact by equipping teams with the insights and assistance needed to excel in critical customer touchpoints, making the home search experience more successful for both renters and property managers.