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Job description
Provide support to internal and external customers as a member of the team, utilizing Government-provided help desk ticketing software to log, monitor, and resolve trouble tickets.
Manage ticketing system, develop and maintain a Knowledgebase repository, ensure incident ownership, and provide end-user support for hardware, software, and peripherals.
Requires IAT Level II certification, Public Trust clearance, and experience in help desk support and IT service management. Excellent communication skills and ability to explain technical concepts to non-technical users.
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The DDC Group is a technology‑driven Business Process Management firm that partners with organizations across shipping and logistics, energy and utilities, banking and finance, retail and e‑commerce, healthcare, and insurance. Leveraging artificial intelligence, data analytics, and deep domain expertise, DDC helps clients streamline operations, enhance efficiency, and achieve strategic outcomes. Its service portfolio includes Finance and Accounting Outsourcing, Freight Process Outsourcing, Shared Service Environments, Customer Lifecycle Management, IT Outsourcing, Intelligent Automated Processes, Business Process Management, Customer Experience, Contact Center operations, Business Process Innovation, and Business Transformation. By combining advanced technology with industry knowledge, DDC delivers measurable value and career‑building opportunities for professionals who thrive in innovative, data‑centric environments.