Contact Center Operations Manager

Join a company where you make a difference in people's lives every day! Work for a company that values collaboration, learning, and doing good in a growing industry.

Requirements

• Develops and monitors key performance metrics to measure staff performance and operations functions
• Participates in business development for recently acquired contracts
• Monitors workloads of the group and re-assigns tasks appropriately
• Responsible for meeting payroll schedule requirements so that payroll is distributed on time
• Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials

Benefits

• Flexible time off
• Competitive wages and benefits
• Opportunity to grow professionally