Make a meaningful impact every day by managing the operational unit to assist and support real-time operations at GT Independence, a national leader in personal and financial services for individuals who rely on home- and community-based care.
Requirements
- Develop and monitor key performance metrics to measure staff performance and operations functions
- Regularly evaluate business processes, procedures, and systems and make recommendations for improvement
- Participate in business development for recently acquired contracts
- Participate in quality improvement projects and lead efforts in continuous improvement
- Responsible for meeting payroll schedule requirements so that payroll is distributed on time
- Collaborate with other managers and departments to develop, maintain, and update policies, procedures, and training materials
- Responsible for staffing, staff development, and training
- Build and maintain relationships with states and agencies as the key liaison
- Resolves escalated customer complaints
- Develops staff in a way that aligns with the Company's vision and values
- Responsible for internal communications within the unit as well as with external stakeholders
Benefits
- Flexible paid time off
- Competitive wages & benefits
- Meaningful opportunities for professional growth
