Payment Operations Specialist - ACH Wire

Requirements

• Process, send, and approve ACH files in established timeframes
• Verify and save daily Federal Reserve ACH Wire settlements
• Audit all postings to ensure the accuracy of accounts
• Review, research, and process ACH exception items using sound judgment
• Submit notifications of changes (NOCs), as needed
• Process, review, and verify disputes, adjustments, death alerts, reclamations, trace requests, stop payments, and returned originations within the proper timeframe
• Perform the end-to-end check processes, including but not limited to, balancing and reconciliation of the daily check-in-clearing file
• Respond to member, staff, and external financial institution requests/inquiries promptly
• Create and maintain recurring payment plans and one-time origination entries
• Post approved transactions from internal suspense accounts to appropriate general ledger accounts
• Provide account information to members and handle additional member requests relating to Debit and Credit cards
• Participate in Regional Payments Association-sponsored training events
• Attend and actively participate in the group, department, and one-on-one meetings
• Ability to adapt to a wide range of assignments and multi-task in a fast-paced, rapidly changing environment
• Adapt accuracy and attention to detail
• Provide prompt, courteous, and exceptional member service
• Support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude
• Prioritize critical tasks
• Express ideas clearly and concisely both orally and in writing
• Work well with all levels of management, staff, and members
• Work independently

Benefits

• Award-winning team
• Equal Opportunity Employer