Customer & Client Resolution Specialist

The Client Resolution Specialist is an entry-level position that handles customer calls and resolves client-related issues, providing expert-level resolution to complex cases. The position requires 1+ years of related work experience in customer service, knowledge of the healthcare industry, and proficiency in MS Office products.

Requirements

• 1+ years related work experience in customer service
• High school diploma or GED
• Knowledge in the healthcare industry
• Concise written and oral communication skills
• Proficiency in maintaining good rapport with physicians, healthcare facilities, clients and providers
• Knowledge of all MS Office products
• Proven judgment, decision-making skills and the ability to analyze

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, Short- and long-term disability programs
• Flexible schedules
• Leave programs to support personal circumstances
• Retirement Savings Plan
• Paid time off, volunteer time off, and 11 holidays
• Comprehensive wellness program