Field Service Engineer

Role Overview

We are seeking a talented Field Services Engineer to join our team. The Field Service Engineer's primary role is to perform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Gutor UPS systems and batteries.

What You Will Do

Performing installation supervision and commissioning of Gutor systems including the batteries. Performing preventive and corrective maintenance for Gutor UPS equipment including batteries. Solving UPS problems at customers’ sites and providing reports on these issues.

Why It Might Be a Fit

The ideal candidate will have strong knowledge of electronic theory to component level / electro-technical education, good written & verbal communication skills, and ability to analyze complex problems.

Requirements

• Electrical technician with at least 3 years of experience in field services (UPS) or similar experience.
• BS degree of electrical engineering, electronic engineering or equivalent.
• Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations.
• 3 - 5 years of related experience
• Strong knowledge of electronic theory to component level / electro-technical education.
• PC knowledge including profound knowledge of typical office applications and networking.
• Good written & verbal communication skills. Ability to have technical conversations with the customer.
• Ability to analyze complex problems.
• Good self-expression, negotiation skills and ability to explain things in a comprehensive and intelligible way
• Cross-cultural knowledge & ability to adapt.
• Passport, Drivers license and TWIC Card.
• Structured way of analyzing & solving technical issues independently (with support when required)
• High level of professionalism and integrity.
• Self-motivated.

Benefits

• Paid holidays
• Paid Time Off: 20 days of vacation
• 401(k) plan: up to 6% company matching contribution
• Cigna Dental an Vision Insurance
• 100% Company paid Short-Term Disability and Long-Term Disability Insurance
• FSA and HSA savings account options
• Basic Life and AD&D Insurance
• Voluntary supplemental life insurance
• Telehealth plan
• Health & Fitness Reimbursement
• OAP and HDHP Medical Insurance